Shipping Policy

Last updated: 04/06/2026

Thank you for choosing CÜ.

We aim to process and dispatch all orders as quickly as possible while ensuring every package arrives safely and securely.

Order Processing

All orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times:

United Kingdom

• Express Shipping: 4-8 business days.

Europe

• Express Shipping: 4-8 business days.
  

International

• Express Shipping: 4-8 business days.
  

Please note that delivery times are estimates and may vary depending on your location, customs processing, carrier delays, weather conditions, and other factors outside of our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions which will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate at checkout.

If an incorrect address is provided and the order has already been dispatched, we may be unable to modify or recover the shipment.

Lost or Delayed Packages

If your order appears to be delayed, we recommend first checking the tracking information provided.

If your package has not arrived within the expected delivery timeframe, please contact our support team and we will investigate the issue with the shipping carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging

We will review the issue and work to provide an appropriate resolution.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and other local fees may be charged by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: team@cuskincare.com

Our team is always happy to help.