Returns & Refund Policy

Last updated: 04/06/2026

At CÜ, we stand behind the quality of our products and want you to feel confident when placing an order. That's why every purchase is covered by our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 60 days of receiving your order.

To start a refund request, please contact our support team at cuskincaresupport@gmail.com with your order number and reason for the request.

Eligibility

To be eligible for a refund:

• Your request must be submitted within 60 days of delivery.
• The product must have been purchased directly from our official website.
• Proof of purchase (such as an order number or receipt) must be provided.

We understand that skincare products need to be tested consistently, so opened and used products may still qualify for our 60-Day Money-Back Guarantee.

Non-Refundable Items

The following are not eligible for refunds:

• Products purchased from third-party retailers or marketplaces.
• Gift cards.
• Promotional or complimentary items included with an order.
• Orders where fraudulent activity is suspected.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos showing the product and packaging

We will work to resolve the issue as quickly as possible.

Return Shipping

In some cases, we may request that products be returned before a refund is issued. If a return is required, return instructions will be provided by our support team.

Unless the return is due to an error on our part, customers may be responsible for return shipping costs.

Refund Processing

Once your refund request has been reviewed and approved, your refund will be issued to the original payment method used for the purchase.

Please allow:

• 5–10 business days for the refund to be processed by your financial institution after approval.

Processing times may vary depending on your bank or payment provider.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please contact our support team for assistance.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

Email: team@cuskincare.com

We are committed to making your experience with CÜ as smooth and enjoyable as possible.